Procentrica is one of South Africa's Leading providers of Business Process Management (BPM) Consulting and optimization solutions based on TIBCO, WSO2, IBM and OpenText platforms.

We combine functional expertise, best practices, frameworks, methodologies, and product expertise to provide end-to-end BPM services and solutions to our customers.

We offer a comprehensive portfolio of specialized BPM services that help businesses model, design, re-engineer and implement core business processes; we are able to unlock your process potential.

Process consulting is the science of creatively considering current processes, identifying where the business derives and delivers its values and optimizing it.

The following disciplines support process consulting:

• Process Design
• Process Definition
• Process Modelling
• Business Process Re-engineering (BPR)
• Process Improvement Planning (PIP)
• Process Evaluation and Recommendations
• Preparing for Business Process Management (BPM)
• Opportunity Assessment
• Best Practices in Process
• Creating a Centre of Excellence

The modern-day business, irrespective of size, often operates within a complex IT environment. A complex environment which consists of disparate systems, using different technologies and standards, will require some form of integration to leverage the functionality provided by these systems.

The trend towards service-oriented architecture (SOA) is being adopted every day by more and more businesses. SOA aims to address these complexities and overcome the challenges faced when integrating the various components in your IT infrastructure.

The process is not left behind - BPM forms an integral part of an SOA-driven environment, as it exposes the business value in your company's SOA by presenting business processes which are logical to, and accessible by the users of the system.

Coupling this with continuous delivery/integration, aiming to deploy robust services frequently to production, will set you apart from competitors.

Procentrica has extensive experience and a proven track record illustrating our integration capabilities implementing the product offerings of BPM suites and integration technologies. We will help you realize the value of clearly defined business processes and integrating it within your existing environment, to bridge the gap between the complexities in your environment.

Procentrica has a proven methodology developed from international best practice approaches to business process automation. This methodology covers the entire project life cycle for enterprise process roll-out and incorporates key focus areas such as Change Management and Project Management.

BPM is an ideal candidate for a collaborative approach to projects. BPM enables the Process Consultant to build mock-up screens and process flows fast and efficiently. These mock-up screens or a prototype is presented to the business users in the next interactive session and becomes the common point of reference. This kind of rapid application development gives the business user an idea of what to expect, and a platform on which to visualize the desired solution. Activities within a process is described in Use Cases and together form the basis for all training material.

An agile approach to development supports the cyclical philosophy of the BPM life cycle. Design and modeling incorporate both business analysts and process definers from the start. The process quickly makes it into production, where once running, it can be measured and performance analyzed. Off the back of this analysis, optimization can take place that feeds back into the (re)design phase once again.

We offer a complete solution design, consisting of the following services, that will be customized for your BPM project.

• Strategic Process consulting
• Re-engineering & optimization of existing processes
• BPM & Integration architecture
• API Management
• Integration analysis & design
• Process analysis & design
• Automation of your process in your chosen BPM suite
• Custom development of non-standard components
• Documentation
• Change management (preparing for the transition)
• Training

A process model refers to a graphical presentation which defines a specified flow of activities in a particular business or organizational unit. The process model represents the activities that make a product or service and speaks to value, core competencies and competitive advantage of a business. The process drives the efficiency within a business – and once modeled becomes easier to optimize. Measurements identify bottlenecks in a process and the science of Process Engineering aims to optimize the process

"If you can't describe what you are doing as a process, you don't know what you're doing." – W. Edwards Deming

Procentrica is an IT company that's been building enterprise-scale business process-centric solutions for large organizations since 2005. We have unlocked the process potential of many blue-chip clients like FNB, RMB, Telkom, Nedbank, MTN, Santam, and Mutual & Federal. Our approach to solving business challenges involves identifying our client's core strategic processes, finding bottlenecks and areas for improvement then automating them by leveraging people and technology to enhance their competitive advantage.

Our process analysis skills are unmatched and by thinking outside of the box, we are able to bring fresh value and effective solutions to your core business processes. Our experience may be leveraged to bring the kind of insightful process improvement that will allow you to increase your competitive advantage. Our knowledge of process enables us to offer guidance and advice on best practices in process implementation.

Vision

Through a process centric-approach to business, we aim to become a leading consulting firm who will earn a reputation for excellence and expertise in implementing BPM solutions for our customers.

Procentrica has extensive experience and a proven track record illustrating our integration and BPM capabilities. With experience using commercial middleware suites (TIBCO/OpenText/IBM), as well as open source technologies (WSO2/APACHE/MULESOFT). The process is not left behind - BPM forms an integral part of a middleware platform, as it exposes the business value by presenting business processes which are logical, optimized and accessible to users. Coupling this with continuous delivery/integration, aiming to deploy robust services frequently to production, will set you apart from competitors. Understanding your current DevOps culture, or helping to establish such a culture is core to the value we unlock at our clients.

Empower knowledge workers by giving them the right information at the right step in the process. Build your services re-usable, fine-grained and orchestrated to amplify their business value.